Please Wait
This won't take a moment...
If you purchased your vehicle using a motor finance agreement with a lender following an introduction by Group 1 Automotive, your agreement might have been subject to a discretionary commission arrangement (DCA). The Financial Conduct Authority is conducting a review on the use of DCA, further information on which can be found here Car finance complaints | FCA
In order to make a query, or register a complaint, regarding your finance agreement and DCA, please contact the responsible lender directly. Details of your lender can be found on your finance agreement.
Please find below the relevant contact details provided by the lenders we work with :
VWFS (Volkswagen, Audi & Skoda Financial Services) | commissionclaims@vwfs.co.uk |
BMW Financial Services | commissiondisclosureenquiries@bmwfin.com / https://www.bmw.co.uk/en/topics/discover/forms/fs_cs_regulations.html |
Mercedes-Benz Finanical Services | MBFS-Commissions@mercedes-benz.com |
Ford Credit | custrel@ford.com |
Toyota Financial Services | customerrelations@uk.toyota-fs.com |
Black Horse (inc. Jaguar and Land Rover Finance) | mse.motorcommission@blackhorse.co.uk / https://www.blackhorse.co.uk/help/complaints/motor-commission-complaints.html |
MotoNovo Finance | vqt@motonovofinance.com |
Alphera Finaical Services | commissiondisclosureenquiries@bmwfin.com |
Barclays Partner Finance | bpfcomplaints@barclays.com |
Kia Finance | customerrelations@kiafinanceuk.co.uk |
Norwich, Norfolk, NR2 4TQ
Colchester, Essex, CO4 0HQ
Chelmsford, Essex, CM2 5PX
Chingford, London, E4 8JA
Peterborough, Cambridgeshire, PE1 5YS
Hatfield, Hertfordshire, AL9 5JN
Ipswich, Suffolk, IP1 5NY
West Hampstead, London, NW3 6LT
Billericay, Essex, CM12 9ET
Hailsham, East Sussex, BN274BT
Ipswich, Suffolk, IP1 5NY
King's Lynn, Norfolk, PE30 4NB
Lowestoft, Suffolk, NR33 7NA
Norwich, Norfolk, NR4 6ET
Norwich, Norfolk, NR2 4TQ
Peterborough, Cambridgeshire, PE1 5YS
Bedford, Bedfordshire, MK41 0GL
Bedford, Bedfordshire, MK41 0GL
Borehamwood, Hertfordshire, WD6 2BT
Borehamwood, Hertfordshire, WD6 1LT
Borehamwood, Hertfordshire, WD6 2BT
Borehamwood, Hertfordshire, WD6 1LT
Brighton, East Sussex, BN41 1YH
Brighton, East Sussex, BN41 1YH
Cambridge, Cambridgeshire, CB23 6EF
Cambridge, Cambridgeshire, CB23 6EF
Farnborough, Hampshire, GU14 6TL
Ash Vale, Surrey, GU12 5QF
Farnborough, Hampshire, GU14 6TL
Ash Vale, Surrey, GU12 5QF
Basingstoke, Hampshire, RG21 6YL
Farnborough, Hampshire, GU14 7QW
Guildford, Surrey, GU1 1TB
Newbury, Berkshire, RG14 7HT
Wokingham, Berkshire, RG40 3JS
Hailsham, East Sussex, BN27 3UA
Hailsham, East Sussex, BN27 3UA
Hatfield, Hertfordshire, AL9 5JN
Hindhead, Surrey, GU26 6FZ
Hindhead, Surrey, GU26 6FZ
Ipswich, Suffolk, IP1 5NY
Staples Corner Business Park, London, NW2 7JP
Sidcup, Kent, DA14 6PB
Rochford, Essex, SS4 1GP
Watford, Hertfordshire, WD17 2JX
Kentish Town, London, NW5 3EX
Kentish Town, London, NW5 3EX
Coulsdon, Surrey, CR5 2AR
Maidstone, Kent, ME20 7UB
Staples Corner, London, NW2 7JP
Sidcup, Kent, DA14 6PB
Rochford, Essex, SS4 1GP
Watford, Hertfordshire, WD17 2JX
Lowestoft, Suffolk, NR33 7NA
South Ruislip, Middlesex, HA4 0NU
South Ruislip, Middlesex, HA4 0NU
Leigh on Sea, Essex, SS9 4XX
Leigh on Sea, Essex, SS9 4XX
Leigh on Sea, Essex, SS9 5NG
Bishop's Stortford, Hertfordshire, CM23 2BT
Bishop's Stortford, Hertfordshire, CM23 2BT
Maidstone, Kent, ME20 7UB
Gillingham, Kent, ME8 0PZ
Chelmsford, Essex, CM1 3BH
Colchester, Essex, CO4 5XB
Dartford, Kent, DA1 1JT
Norwich, Norfolk, NR2 4LX
Peterborough, Cambridgeshire, PE1 5YS
Bromley, Kent, BR1 4JS
Chelmsford, Essex, CM1 3BH
Colchester, Essex, CO4 5XB
Dartford, Kent, DA1 1LN
Lowestoft, Suffolk, NR33 7NA
Maidstone, Kent, ME20 7TQ
Norwich, Norfolk, NR2 4LX
Peterborough, Cambridgeshire, PE1 5YS
Romford, Essex, RM3 0GU
Sevenoaks, Kent, TN14 5PA
Southend, Essex, SS2 6XR
Watford, Hertfordshire, WD24 7RY
Watford, Hertfordshire, WD24 7RY
Littlehampton, West Sussex, BN16 3FH
Littlehampton, West Sussex, BN16 3FH
Maidstone, Kent, ME20 7UB
Norwich, Norfolk, NR2 4UY
Leigh on Sea, Essex, SS9 5NG
Romford, Essex, RM3 0YD
Romford, Essex, RM3 0HU
Hatfield, Hertfordshire, AL9 5JN
Bury St Edmunds, Suffolk, IP32 6NH
Cambridge, Cambridgeshire, CB5 8SH
King's Lynn, Norfolk, PE30 4NB
Norwich, Norfolk, NR2 4TN
Peterborough, Cambridgeshire, PE7 8JA
Cambridge, Cambridgeshire, CB5 8SH
Norwich, Norfolk, NR2 4TN
Peterborough, Cambridgeshire, PE7 8JA
Rayleigh, Essex, SS6 7UQ
Bishop's Stortford, Hertfordshire, CM22 7DW
Watford, Hertfordshire, WD25 8HL
Whetstone, London, N20 0PT
This won't take a moment...
This won't take a moment...
This won't take a moment...